| RV Rental Policies and Conditions |
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| Section One - Rental Conditions |
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Confirmation and Invoice
Reservation changes
Driver Requirements
Familiarisation Tour
Substitutions
Optional Use Generator
Damage Deposit
Parking/Traffic Violations
Restricted Areas
Early Returns, Late Pick Ups, and Unused Miles
Fuel Information
One Way Rentals
Vehicle Return
Rental Day
Motorhome Convenience Kits
Other Rental Items and Prices
Storage
Towing
Exterior Storage
Maintenance and Breakdown Responsibility
General Conditions
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| Confirmation and invoice |
| Upon confirmation, the customer's credit card detail is taken as a guarantee (if departure is within 60 days of the booking, credit cards details are taken PRIOR to the reservation being made). Full payment will be taken from the card eight weeks prior to vehicle pick up; a US dollar Bankers Draft can be substituted when payment is due if the customer wishes. A confirmation invoice will be issued and sent to you by mail or e-mail; other useful information will be attached. |
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| Reservation changes |
There are rules regarding reservation changes; the following changes would result in the booking being re-rated to the flex rate applicable at the time of the change:
- Change of vehicle size
- Change of pick up location
- Change of departure date
- Cancellation and rebooking.
The following changes may or may not require re-rate:
- Change of party name
- Change of drop-off date
- Change of drop location
The following items will not require a re-rate:
- Change in party size occupying original vehicle size
- Adding of optional items to be pre-paids
After the first ammendment admin charges also apply.
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| Driver Requirements |
| Qualified drivers must be 21 years of age or older possessing a valid and identifiable driver's license. A major credit card and a foreign passport are required as identification prior to rental and will be verified. There are no charges for additional, qualified drivers but all must be listed on, and sign, the Rental Contract and all will be bound by Terms and Conditions of the Rental Contract at vehicle pickup. |
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| Familiarization Tour |
| A tour of the vehicle and its working parts (approximately 30 minutes to one hour) is required to acquaint the customer and drivers with the operation of the vehicle before departure. This tour is only given during office hours. |
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| Substitutions |
| We will make every effort to provide the customer with the model requested. We reserve the right to substitute models of similar or higher grade. Should a model of lower grade be offered and accepted, liability will be limited to refund of price differential between model paid for and model accepted by the customer. |
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| Optional Use Generator |
| Most motorhomes based in the Continental U.S. and large, C30 size, motorhomes in Canada are equipped with generators. A generator is not necessary for normal vehicle operation and is subject to frequent service interruption. If customer chooses to use generator, extra charges will accrue at $4 per hour as determined by an installed running time meter. |
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| Damage Deposit |
| A minimum damage deposit of $300 ($450 CDN) and estimated additional/non pre-paid rental charges, including mileage estimates if nothing pre-paid, are payable at departure by credit card. Personal cheques, cash and ATM cards are NOT accepted. For certain rental applications, damage deposits may be increased at Cruise America's sole discretion. Credit card deposits are processed at departure. With payment of estimated rental charges other than by a credit card, a minimum deposit of $1000 ($1,500 CDN) is required at departure. Upon return, all extra charges, if any and such as additional mileage, are balanced against the damage deposit and a credit issued to the credit card to cover the refund. |
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| Parking/Traffic Violations |
| Customers are responsible for reporting and payment of all parking/traffic violations at rental termination of rental. Non-reporting of parking/traffic violations breaches the Rental Contract and may result in an administrative charge of up to $100 in addition to the fines. |
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| Restricted Areas |
Vehicles are restricted from operation in Death Valley and other desert areas during July and August. Damage waivers are voided should this rule be violated. Customer will also be held liable for all damages to vehicle, tires, towing charges, and all other related expenses as a result of a breakdown associated with operating in these areas during the months of May, June and September. During certain periods, these areas are not habitable and could pose a danger to the customer and passengers. Consult your rental office for restricted areas and times.
Vehicles are not allowed on "logging" and other non-public roads, and selected highways such as the Apache Trail in Arizona.
Due to restrictions on vehicle heights, propane gas and parking, vehicles with propane are not permitted in Manhattan and are not permitted to travel through any underground or underwater tunnels. Violations of these restrictions void damage waivers and customer may also be held liable for all damages and all other related expenses.
Alaska, Yukon and Northwest Territories: You may drive to Alaska, Yukon, and Northwest Territories however, travel in Newfoundland on Dalton or Dempster Highways and other selected highways is prohibited under all conditions for all vehicles.
Mexico: Vehicles are permitted and must be confirmed in advance to travel into Northern Baja and states contiguous to USA border. Area restrictions apply. No automobile liability or other coverages apply to vehicle operation in Mexico. The customer is responsible for automobile liability insurance purchase, which is sold at south-western rental centres. When travelling in Mexico, travellers' assistance is not available and any repair costs, towing, or fines incurred in Mexico are the responsibility of the renter.
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| Early Returns, Late Pick Ups, and Unused Miles |
| No refunds will be made for early returns, late pickups, or unused pre-paid miles (kilometres). |
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| Fuel Information |
| No warranties are made concerning fuel mileage and fuel tank capacity. We assume no liability for fuel consumption rates. All gasoline and all propane refuelling during the trip are at the customer's expense. Initial fuel may be charged for at departure at some rental centres. |
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| One Way Rentals |
| One-way rentals are available between most rental centres by advanced reservation only. |
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| Vehicle Return |
| Normal vehicle return time is in the morning between 9:00 am and 11:00 am. Returns after 11:00 am may be subject to a late return fee of $25 per hour. If you booked the Easrly Bird Departure Special you are entitled to return your motorhome between 2 and 4pm. The customer agrees that he will return the unit in the same condition as he received it (excluding normal wear). A fee of up to $100 will be charged if the interior of the vehicle has not been cleaned. The renter will pay for damages or loss of equipment. Holding tanks must be emptied prior to return of the vehicle or be subject to an additional charge of up to $100. |
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| Rental Day |
| Rental charges are based on rates in effect at pick-up day. |
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| Motorhome Convenience Kits (Reservations required) |
| We need to know in advance if you would like to rent your vehicle provisioning kit or personal kits when you reach your destination, or pay for them in advance. A vehicle kit (VDK) is available for rent at $100 per rental. Personal kits are available for rent at $50 per person. A list of contents will be sent with your confirmation. |
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| Other Rental Items and Prices |
Cruise America and Cruise Canada have chairs, and camping tables on a limited basis subject to availability at selected locations. They cannot be pre-confirmed but we are happy to note on your reservation that you would like them if available. The costs are as follows:
Chairs: $7 per trip each
Camping tables: $10 per trip each. |
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| Storage |
| We provide free storage of luggage at selected rental centres, all at owner's risk. We do recommend you use soft-side/collapsible luggage, however, and particularly if you are taking a one-way journey!. |
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| Towing |
| Towing is permitted for motorhomes specifically equipped with a receiver hitch. No towing apparatus or hook-up services are provided under any circumstances. Customer must declare intention to tow prior to departure and warrant that towing weight is within 2,500 lb. tow weight restrictions. A nominal towing charge will be imposed. Cruise America provides no collision or liability coverage for damage to the towed object or for third- party injury inflicted by the towed object, under any circumstances. |
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| Exterior Storage |
| Sorry, storing items on vehicle roof or exteriors is not permitted ie you may not carry bicycles strapped to the outside of the motorhome. If you wish to have bicycles with you, we would recommend you rent a Cruise America FunMover. |
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| Maintenance and Breakdown Responsibility |
| The customer is responsible for checking engine oil, fluids, and coolant levels at each refuelling, as well as reporting mechanical failures immediately. Instructions and procedures for maintenance expense reimbursement are provided at the rental counter. Customers may be held responsible for mechanical damage due to negligence in vehicle operation or failure to provide normal maintenance. In the event the vehicle is in breakdown repair for 12 hours or more, through no fault of the customer, our responsibility to customer is limited to refund of daily rate or portion thereof. Radio, air conditioning, refrigerator, microwave and appliances, cruise control, and generator malfunctions are not considered breakdowns and no refunds are available for repair time to these items. |
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| General Conditions |
| Rental prices, policies and conditions are subject to change without notice. Rentals are subject to the Terms and Conditions of the Rental Contract signed at the time of pick up, a copy of which is available by writing to Cruise America, 11 West Hampton Avenue, Mesa, AZ 85210, USA. |
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